Effective: 12 June 2026

1. Introduction

TrackSpot Software Ltd respects your privacy and is committed to protecting personal information in accordance with the:

  • Privacy Act 2020 (NZ)
  • Unsolicited Electronic Messages Act 2007
  • applicable international privacy laws where relevant

This Privacy Policy explains how we collect, use, disclose, and protect personal information across the TrackSpot platform, including our website, broadcasting services, telemetry tools, and related applications.

2. Who We Are

This Platform is operated by:

TrackSpot Software Ltd ("TrackSpot", "we", "our", "us")

Affiliated entities may include:

  • TrackSpot Productions Ltd
  • parent or holding entities
  • operational subsidiaries

Where affiliated entities process data on our behalf or jointly provide services, this Policy may also apply to those activities.

3. Information We Collect

We may collect:

Account Information

  • names
  • email addresses
  • usernames
  • organisation details
  • Discord usernames and identifiers (via Discord OAuth)
  • Google account identifiers (via Google OAuth)

Usage Information

  • IP addresses
  • browser/device information
  • analytics
  • access logs
  • usage patterns

Telemetry and Session Data

  • real-time racing telemetry data (e.g. lap times, vehicle data, session information)
  • broadcasting session metadata
  • streaming configuration and preferences

Uploaded Content

  • media files
  • production assets
  • project information
  • metadata
  • communications

Billing Information

  • payment records
  • invoices
  • transaction history

We do not collect, store, or process passwords or credit card information directly. All payment transactions are securely processed by third-party payment providers.

Support Information

  • customer support requests
  • communications
  • troubleshooting information

4. Account Security and Third-Party Authentication

User accounts on TrackSpot are secured by third-party authentication providers (e.g. Discord, Google). We do not store access tokens or login credentials for third-party accounts. Authentication is handled securely by these providers, and only the minimum necessary information is accessed to enable account functionality.

5. How We Collect Information

We collect information:

  • directly from users (e.g. registration forms, account settings)
  • through platform usage (e.g. telemetry sessions, broadcasting activity)
  • through cookies and analytics
  • from third-party authentication providers (Discord, Google)
  • from affiliated entities
  • from publicly available sources where lawful

6. Why We Use Information

We use personal information to:

  • provide and operate the Platform, including broadcasting, telemetry, and streaming services
  • manage accounts and authentication
  • process payments and generate invoices
  • improve the Platform and develop new features
  • provide customer support
  • maintain security and prevent misuse
  • comply with legal obligations
  • communicate service notices and updates
  • coordinate broadcasting, commentary, and production activities

7. AI and Automated Processing

Certain services may involve:

  • automated tagging
  • metadata extraction
  • transcription
  • AI-assisted workflows

These systems may process uploaded content and related information.

AI-generated outputs may not always be accurate.

We may use aggregated and anonymised platform data to improve systems and services.

8. Sharing Information

We may disclose information to:

  • affiliated TrackSpot entities
  • cloud hosting providers (e.g. Vercel, AWS)
  • payment providers (e.g. Wise, Stripe)
  • analytics vendors
  • streaming infrastructure providers
  • support providers
  • legal or regulatory authorities
  • contractors and subprocessors

We require service providers to implement reasonable safeguards.

We do not sell personal information.

9. International Transfers

Information may be stored or processed outside New Zealand, including in jurisdictions where our service providers operate.

We take reasonable steps to ensure comparable privacy protections are applied.

10. Cookies and Analytics

We may use:

  • cookies
  • analytics tools
  • tracking technologies

to:

  • maintain sessions and authentication state
  • improve functionality
  • analyse usage
  • personalise experiences

Users may disable cookies through browser settings, though some functionality may be affected.

11. Security

We implement reasonable technical and organisational safeguards including:

  • encryption (in transit and at rest)
  • access controls and role-based permissions
  • monitoring and audit logging
  • backups
  • authentication controls (including OAuth and session management)

However, no system is completely secure.

12. Retention

We retain information only as long as reasonably necessary for:

  • operational purposes
  • legal compliance
  • dispute resolution
  • security
  • backup and archival purposes

13. Your Rights

Subject to applicable law, you may request:

  • access to personal information
  • correction of inaccuracies
  • deletion where applicable
  • restriction of processing
  • copies of your information

Requests may be subject to identity verification and lawful limitations.

To exercise your rights, please contact us at privacy@trackspot.tv.

14. Marketing Communications

We may send:

  • service notices
  • operational updates
  • product announcements
  • marketing communications

You may unsubscribe from marketing communications at any time.

15. Third-Party Links

The Platform may link to third-party websites or services, including Discord, Twitch, YouTube, and other streaming platforms.

We are not responsible for third-party privacy practices.

16. Children's Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal information from children.

17. Changes to This Policy

We may update this Privacy Policy periodically.

Updated versions become effective when published.

18. Contact

Privacy Officer TrackSpot Software Ltd New Zealand

Email: privacy@trackspot.tv